20 Hrs of Sessions | 16 Hrs of Labs | Real-time Use cases |
24/7 Lifetime Support | Certification Based Curriculum | Flexible Schedules |
One-on-one doubt clearing | Career path guidance | Job Support |
MindMajix Service Desk Analyst Training: Learn how to deal with issues regarding Service Desk Environment and understand the importance of Managing, Meeting and Maintaining Service Levels, Develop a clear understanding of the support tools and technologies available to Service Desk Analysts., etc. You will also get an exposure to industry based Real-time projects in various verticals.
You will be exposed to the complete Service Desk Analyst Trainingcourse details in the below sections.
To identify and understand the roles and responsibilities of the professional Service Desk Analyst
To identify and understand the roles and responsibilities of the Service Desk
To determine the attributes, skills and knowledge of a successful Service Desk Analyst
To develop an understanding of Relationship Management from the Service Desk perspective
To identify and agree the key requirements for delivering customer satisfaction
To identify and understand the principles of effective communication in customer support
To understand the differences between face to face, telephone and written communication
To identify ways to enable us to communicate more effectively
To understand how our attitude and approach can influence and affect others.
To understand how to ask questions skilfully
To determine the importance of good listening skills
To understand the importance of customer service skills in the IT environment
7+ More lessons
Most of the Service Desk Analyst Jobs in the industry expect the following add-on skills. Hence, we offer these skills-set as FREE Courses (Basics) to ease your learning process and help you stay ahead of the competition.
Our Service Desk Analyst Training course aims to deliver quality training that covers solid fundamental knowledge on core concepts with a practical approach. Such exposure to the current industry use-cases and scenarios will help learners scale up their skills and perform real-time projects with the best practices.
Choose your own comfortable learning experience.
20 hrs of E-Learning Videos
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20 hrs of Remote Classes in Zoom/Google meet
2024 Batches
Start - End
Time
Weekend
Jun 29 - Jul 14
07:00 PM
Weekdays
Jul 02 - Jul 17
07:00 PM
Weekend
Jul 06 - Jul 21
09:00 AM
Weekdays
Jul 09 - Jul 24
09:00 AM
Customize your schedule here
Empower your team with new skills to Enhance their performance and productivity.
I am thankful to MindMajix which is one of the best Online Training platforms. A very professional approach by the MindMajix team & support team is really helpful....
Learn from the certified and real time working professionals.
Ramana , having 7+ yrs of experience
Specialized in:Service Desk Analyst
Having 7+ years of experience working closely with industry, Ramana is one of the best-certified trainers of MindMajix. He has bagged Service Desk Analyst and can deliver the best technology to our trainees.
Our work-support plans provide precise options as per your project tasks. Whether you are a newbie or an experienced professional seeking assistance in completing project tasks, we are here with the following plans to meet your custom needs:
Many professionals transformed careers with better pay and higher positions.
Service Desk Analyst Training is designed for professional analysts who help users resolve software or hardware device issues. Our Service Desk Analyst training will provide you with a clear understanding of the SDAs' support tools and techniques and relevant projects.
After completion of this training, you will have:
There are no mandatory prerequisites to learn Service Desk Analyst training. But, having at least nine months of work experience will benefit the attendee.
The Service Desk Analysts and Support Analyst with at least nine months of work experience in an IT environment can attend the course.
Service Desk Analyst profession has numerous job opportunities all over the world. Top companies such as L&T, IBM, Amazon, etc., are actively recruiting the Service Desk Analyst offering excited salaries. The average salary for a Service Desk Analyst is around $71,746 per annum.
Industry Statistics
Jobs / Month
2389
Avg. Salary
$80,181
Job Roles